| Pay-Per-Minute (PPM) |
| I am being told that I need to upgrade a component. Why is this? |
| I am getting a black screen that just says "Ready". How do I fix this? |
| I am getting a Digital Rights Management (DRM) error. How do I fix this? |
| I can hear the audio but the video screen is black or green. |
| What is a premium movie? |
| What are the system requirements for Pay-Per-Minute? |
| What bitrates are your movies offered at? |
| Can I switch between computers? |
| Can I watch more than one movie at a time? |
Still have a question? E-mail support@adultstorehelp.com and we'd be glad to help!
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| Pay-Per-Minute (PPM) |
What are the system requirements for Pay-Per-Minute?
| Windows PC Requirements | | | Minimum Requirements | Recommended | | Hardware | - Intel Pentium 266 MHz
- 64 MB RAM
- 64 MB available hard disk space
- Video Card with 16 MB video memory
| - Intel Pentium III 500 MHz or higher
- 512 MB RAM or higher
- 256 MB available hard disk space
- Video Card with 32 MB video memory
| | Software | - Windows 98, Windows Me, Windows 2000, XP, Vista, or Windows 7
- Windows Media Player 7.1 or higher
| - Windows XP, Vista, or Windows 7
- Windows Media Player 11 or higher
| | Monitor | - Resolution at least 800x600
| - Resolution at least 1024x768
| | Connection Speed | - Dial-Up Modem at 33.6kbps or higher
| - Broadband (Cable Modem, DSL, T1, etc.) at 1 Mbps or higher
| | Internet Browser | - Internet Explorer 5.0 and later
- Mozilla Firefox 2.0 and later
- Google Chrome 1.0 and later
- Opera 9.0 and later
| - Internet Explorer 7.0 and later
- Mozilla Firefox 3.0 and later
- Google Chrome 1.0 and later
- Opera 9.0 and later
| | Macintosh Requirements | | | Minimum Requirements | Recommended | | Hardware | | | | Software | | | | Monitor | - Resolution at least 800x600
| - Resolution at least 1024x768
| | Connection Speed | - Dial-Up Modem at 33.6kbps or higher
| - Broadband (Cable Modem, DSL, T1, etc.) at 1 Mbps or higher
| | Internet Browser | - Mozilla Firefox 2.0 and later
- Google Chrome 1.0 and later
- Safari 3.0 and later
| - Mozilla Firefox 3.0 and later
- Google Chrome 1.0 and later
- Safari 5.0 and later
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I am being told that I need to upgrade a component. Why is this?
Microsoft occasionally upgrades their encryption technology that protects our movies. The upgrade process is not as clear as it could be. If you receive a message saying you need to upgrade, please go to the following address and pay very close attention to the information in the "Troubleshooting" section:
If you still have problems after doing this step and following the 'Troubleshooting' instructions on that page, please follow the step below to reset your DRM.
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I am getting a black screen that just says "Ready". How do I fix this??
You will need to reset your Windows Media DRM. This process should take about 5 minutes. Select your operating system below for further instructions.
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I can hear the audio but the video screen is black or green.
Please visit the following Microsoft KB article: http://support.microsoft.com/kb/909554/
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What is a premium movie?
Premium movies have been selected by their studio to be offered at a higher cost. Typically, this is because these movies cost more in other formats or are harder to find.
Premium movies will always show the "Premium Rate", or the amount of minutes which will be deducted for each minute you watch. For instance, a movie that uses "2.00 minutes per minute" will deduct 2 minutes from your account for every minute viewed of the movie. You will be able to see the breakdown in your viewing history.
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What bitrates are your movies offered at?
Our movies are offered at four different bitrates (qualities):
- 24kbps: Lowest Quality (Dial-Up)
- 260kbps: Medium Quality
- 511kbps: High Quality
- 1028kbps: Super Quality
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Can I switch between computers?
Yes, you can watch the movies on any computer as long as you first log into our site on that computer, however, only one movie can be playing at a time.
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Can I watch more than one movie at a time?
No, you are only entitled to watch one movie at a time on your account. Watching of multiple movies at a time is not permitted or supported.
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